The ability to practice active listening and empathise, without making suggestions One of the hardest skills to learn as a coach is active listening – suspending judgment, assumptions and personal preferences to simply be with the client. To empathise fully with what the other person is experiencing and not want to ‘fix’ the issue. A… Continue reading Practicing Active Listening for an Increased Connection
The ability to give constructive feedback that deepens relationships. Many people struggle to know how to give someone feedback without offending them. One of the most popular tools I teach is a ‘no tears’ script for just that. The key to mastering this skill is to ensure that the feedback is specific and recent and… Continue reading Give Constructive Feedback that Deepens Relationships
The ability to recognise your unconscious bias towards someone and set it aside What is unconscious bias? Simply put, it’s “Judgments and behaviours toward others that we’re not aware of.” (Harvard Business Review) So what? We display unconscious bias when we favour or discriminate against people because of these influences without even realising it. In… Continue reading Overcoming Unconscious Bias
The ability to step into someone else’s model of the world and empathise deeply with them In order to truly empathise with others we need to temporarily let go of our own perspectives and beliefs and ‘try on’ another person’s model of the world. This is the number one presupposition of NLP Communication (Neuro-Linguistic Programming),… Continue reading Empathise Deeply with Others
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